Shopping assistance
Help customers find products in your approved catalogue that match their needs.
- Example
- A shopper asks for office shoes within a stated budget.
- Potential benefit
- Easier product discovery.
AI solutions for Retail and E-commerce.
Help shoppers find useful information and reduce repetitive work for store staff.
Common challenges
Where time goes today
- Staff answer the same delivery, returns and product questions every day.
- Checking individual order status takes time away from other customers.
- New product listings are slow to prepare from supplier information.
- Reviews and complaints pile up without clear themes to act on.
Possible solutions
Five practical AI use cases for Retail
Illustrative use cases. Discovery determines what fits your process.
Customer inquiry support
Answer common questions using your delivery, returns and product policies.
- Example
- Explain how a customer can request an exchange.
- Potential benefit
- Fewer repeated questions for staff.
Order status assistance
Retrieve order updates after the required customer verification.
- Example
- A customer asks whether their parcel has been dispatched.
- Potential benefit
- Less time spent checking individual orders.
Product catalogue preparation
Draft descriptions and suggest categories from verified supplier information.
- Example
- Prepare a new product listing for staff approval.
- Potential benefit
- Faster catalogue preparation.
Customer feedback review
Group reviews and complaints into recurring themes.
- Example
- Identify repeated complaints about sizing or packaging.
- Potential benefit
- Clearer priorities for service improvements.
Suggested first pilot
A product and policy assistant for one product category.
A small, scoped project to test one solution with your process before a wider investment.
Example workflow Illustrative
- InputShopper question
A customer asks about a product or the returns policy.
- AI-assistedFind approved answer
The assistant searches the approved catalogue and current policies.
- People in controlHand off when unsure
Questions outside scope are passed to a staff member.
- OutcomeAnswer with source
The shopper gets an answer based on your published information.
What you provide
An approved catalogue, current policies, example questions and a staff reviewer. Live order lookup is a separately scoped connection.
How the pilot is evaluated
- Answer correctness
- Source accuracy
- Staff time per inquiry
- Unanswered questions
- Correct handoff to staff
Where people stay in control
Use current prices and availability from approved systems. Never invent stock, discounts or delivery promises. Keep customer order information restricted.
Scope, deliverables, fee and timing are agreed in a proposal before the pilot starts. We don't quote fixed prices or guaranteed savings before the scope is known.
Relevant core capabilities
The services behind these solutions
Additional services such as discovery, rollout, training and support are added where relevant.
- Custom AI Assistants and AgentsGive your team a task-focused AI assistant
- Internal Knowledge AssistantsFind company information faster
- MCP Server and Tool DevelopmentLet an AI assistant look up business information
- AI Integration with Existing SystemsAdd AI to the software you already use
- AI Evaluation and Reliability TestingCheck whether your AI gives reliable results
- AI Governance and Technical Risk ReviewSet clear rules for responsible AI use
Discuss AI for Retail and E-commerce
Tell us which task you want to improve. We can help identify a practical first pilot.